Shipping Policies & Procedures
Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer.
Orders will be shipped within selected timeframes after processing 24-48 hours.
Standard: Ships in 7-10 business days
Expedited: Ships in 3-5 business days
Note: Holidays and weekends are not considered business days. Please expect delays during the holiday and peak seasons.
Covid 19 Delays: Please expect additional unexpected delays due to UPS & USPS being short staffed. We are shipping out packages within selected timeframes and on time.
USPS has informed us that sometimes their couriers will scan packages as delivered (before actually delivering the package) because they expect them to be delivered during their route for the day, and sometimes do not complete the route. This happens often, even more so due to the covid pandemic.
Important: If your package says delivered, and you haven’t received it, please wait 1-2 business days as most packages arrive within that timeframe. If your package does not arrive, please contact us or feel free to visit the USPS website to file a missing package claim.
Missing & Damaged Orders: We are not responsible for lost/stolen/missing/damaged orders as all orders are triple checked for quality and perfection prior to packing/shipping.
IF YOUR ORDER ARRIVES DAMAGED, PLEASE TAKE PHOTOS OF THE OUTSIDE OF THE PACKAGE, AS WELL AS THE DAMAGED CONTENTS, AS THEY’RE NEEDED TO FILE A CLAIM, OTHERWISE THE CLAIM MAY BE DISMISSED.
NOTE: Please do not use any damaged contents as USPS may ask for your package to be inspected.
Orders will be replaced after a claim is filed with USPS (or delivery carrier) only after the carrier has determined the order as damaged/missing and has issued insurance for replacement. Certain exclusions may apply at our discretion.
Please email us at firstname.lastname@example.org or your local post office to file a claim, or visit their website to file a claim for your lost/stolen/missing package(s.)
If you prefer to have a signature required for your order, please email us at email@example.com or request it in the checkout notes, and we will send you an invoice for balance.